SHIPPING + EXCHANGES
We generally process + ship all orders within 3-5 business days of receiving your order, and in some cases we ship the next day using the following carriers: USPS. Once order is shipped, you will be provided with tracking information.
RETURNS + EXCHANGES
We aim to please when it comes to customer satisfaction, always! If you’re unsatisfied with your Coast of Jamaica product, please contact our Customer Care team at firstname.lastname@example.org . So that we can better assist you, please include your order number followed by the request in the subject line, for example: Product Issues
All returns must be processed within 30 days of receiving your order and require proof of purchase (e.g. your Coast of Jamaica order number, order confirmation email, store receipt, etc.)
If your order arrived damaged or if you're experiencing an issue with your product, please include photos and a detailed description in your email, and we'll get started on your exchange or replacement order.
Refunds are processed on unused, undamaged products only. Please return your items back to Coast of Jamaica Head Quarters in the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive broken.
Refunds are applied to returned product only and do not cover any original shipping fees. As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method within 3-10 business days.
Exceptions: we do not accept returns or offer refunds on discounted or sale items, including products purchased during a promotion, gift cards, or third party products.
To return your product, please be sure to have first contacted us to avoid any fees. Mail your product to: 606 Bayview Ave Unit 109 Wilmington California US 90744.
You will be responsible for paying for your own shipping costs for returning your item.
Using a trackable shipping service or purchasing shipping insurance is highly recommended. We don’t guarantee that we will receive your returned item.